Below are answers to the questions we are often asked about Top Gear Turbo Challenge. If your question is not displayed here, you are welcome to contact us at shout@topgearturbo.com.

Common questions about the website

Q. My parents haven't received an email to authorise my account, or they have received an email and it doesn't contain a link!

If this happens ask your parent to send us an email at shout@topgearturbo.com containing your username and the email address you registered with. We can then quickly authorise your account and you will be able to log in with the details you provided.

Q. Help, I've registered with the site, but can't log in!

If you are under 13, we need parental consent before we can activate your account. When you registered with us, we asked for your parent or guardian's email address - we have sent your parent or guardian an email containing a link, which they'll need to click on to activate your account. Please ask them to check their email account for this email. If this email does not appear, please contact us.

Q. I have a message telling me the code on my card has already been entered - why is this?

Codes can only be used once, and the card will appear in your garage if you have already entered the code. If somebody else has entered the card code, the card will appear in their garage. If you are sure your card is brand new, please contact us and we'll check it to make sure it's a clean code.

Q. What do I do if I've forgotten my password?

Simply login and go to the password reset page, enter your email address and we will email you a new password. If you do not receive an email, check your Spam or junk mail folder for the message, as emails can sometimes end up in there. If you are still having problems, please contact us.

Q. How do I change my password or email address?

You can change your email and password on the Change my Profile page. Make a note of your new details and keep them safe so you will always be able to log in to your account.

Q. Can I have more than one account?

We do not advise creating multiple accounts on topgearturbo.com. When you log in to your profile, you will only be able to see the cards associated with that account in your garage. And once a card code is entered, it will be only be linked to the account it was activated on.

Q. How do I unsubscribe from the Top Gear Turbo newsletter?

Once you're logged into the site, you can tick to subscribe or unsubscribe to the newsletter on the Change my Profile page.

Questions about Top Gear Turbo Challenge magazine

Q. How often does Top Gear Turbo Challenge magazine come out?

Every two weeks.

Q. How do the cards work?

There are a number of games that can be played with your Top Gear Turbo Challenge cards. Each issue of Top Gear Turbo Challenge magazine features instructions for a different game. The more cards you have, the more games you can play! Rare car, presenter, bombshell and challenge cards feature a code that can be used online. Each code will access or influence an online game. The rare challenge cards will unlock secret games and the other rare cards will boost your gameplay in the online games.

Q. How many cards are there in total?

There are 276 cards to collect in total. There are 156 car cards divided into three categories - common, rare and super rare. There are 56 challenge cards divided into three categories - common, rare and super rare, eight presenter cards that are rare and super rare and 56 bombshell cards divided into four categories - common, rare, super rare and ultimate. There is only one ultimate card.

Q. What's the rarest card I can collect?

The rarest card is The Sub-Zero Stig. There is only one card in every thousand packs.

Q. Can the cards be bought individually?

The cards can only be purchased in packs of 9 from newsagents. Special starter packs can be purchased from select Marks and Spencer stores

Questions about magazine subscriptions

Q. How can I subscribe to the magazine?

You can subscribe to the Top Gear Turbo Challenge magazine at www.topgearturbo.com/subscribe (choosing the relevant country flag) or call:

UK: 0844 493 5444
Republic of Ireland: 1800 937 688
Australia: 1300 461 503
South Africa: 011 265 4489

Q. What do I get when I subscribe?

In addition to your magazines and trading cards you will also receive the following free gifts:

• Four packs of trading cards with your first delivery
• A Stig stationery set with your second delivery
• A magazine boxfile and holographic stickers with your third delivery
• A Top Gear rucksack with your fourth delivery
• A Top Gear beanie hat with your fifth delivery

Q. Who should I call if I have a problem with my subscription?

Call:
UK: 0844 493 5443
Republic of Ireland: 1800 937 688
Australia: 1300 461 503
South Africa: 011 265 4489

Email:
UK & ROI: enquiries@topgearturbo.com
Australia: magshop@magshop.au
South Africa: enquiries@topgearturbo.com

Write to:
UK & ROI: Top Gear Turbo Challenge, PO Box 165, Jarrow NE32 9AD
Australia: Top Gear Turbo Subscriptions, GPO Box 52, Sydney, NSW 2001
South Africa: Top Gear Turbo Challenge, Private Bag X6, Centurion 0046

Q. Is it possible to back order old issues of the magazine?

You can buy back issues and trading card packs online at www.topgearturbo.com/backissues or call:

UK: 0844 493 5444
Republic of Ireland: 1800 937 688
Australia: 1300 461 503
South Africa: 011 265 4489

Questions relating to BBC magazines' change of ownership

From November 1st 2011, titles previously published by BBC Magazines will be published by Immediate Media Company, though BBC Worldwide will remain closely involved with the magazines and websites that relate to BBC brands and programmes, such as Top Gear and Gardeners' World.

Q. I have recently received a notification re transfer of ownership - do I need to do anything?

You don't need to take any action. Your magazine subscription will carry on as normal.

Q. How does the change in ownership affect my subscription?

This will not affect your magazine subscription - you will continue to receive your magazine as normal.

Q. I would like to get in touch about my magazine subscription - have the contact details changed?

Our contact details are:

Email us at: enquiries@topgearturbo.com
Post: Top Gear Turbo Challenge, PO Box 165, Jarrow, NE32
Or call us on UK: 08744 493 5443 Eire: 1800 937 687

Q. What happens to any personal data that I have provided over time?

Any personal information that you may have provided to BBC Worldwide in the course of your enjoyment of Top Gear Turbo Challenge will be shared with Immediate Media Company and used only for the purposes for which you originally gave permission.

Privacy Policy and Cookies

Q. Will the website address change?

The website address will not change.

Q. If you have a query relating to the change of ownership or would like to know more, how do I contact you?

Email: enquiries@topgearturbo.com
Write to: Top Gear Turbo Challenge, PO Box 165, Jarrow NE32 9AD